Shipping & Returns
At Happylott, we carefully prepare every personalized gift to ensure that your order arrives safely and in excellent condition.
Because our products are personalized and created according to your own design, please carefully review your title, text, names, dates, and other details before completing your order.
SHIPPING
Shipping Time
We ship our orders worldwide using reliable shipping carriers. Your personalized gift will be carefully packaged to help protect it during transportation.
Estimated delivery times are:
- Sweden: 1–3 business days
- Europe: 2–5 business days
- Rest of the world: 3–8 business days
Please note that delivery times are estimates and may vary depending on the destination, shipping carrier, customs processing, public holidays, or other circumstances outside of our control.
When Will My Order Be Shipped?
Once your order has been placed and your personalized design has been confirmed, we begin preparing your gift for production.
As our products are personalized, production time may vary depending on the product and order volume.
Once your gift has been manufactured and shipped, you will receive a shipping confirmation with tracking information when available.
TRACK MY ORDER
Once your order has been shipped, you will receive a notification containing your tracking information. This allows you to follow your package during its journey to you.
If you cannot find your shipping confirmation email, please check your spam or junk folder.
If you still cannot find your tracking information, contact us at:
Please include the name and email address used when placing your order, as well as your order number if available. Our customer service team will be happy to help you locate your order.
UNCOLLECTED ORDERS
If your order is delivered to a pickup point and you do not collect it within the carrier's specified collection period, the package may be returned to Happylott.
The shipping carrier may send reminders during the collection period.
If your package is returned to us because it was not collected, please contact us at contact@happylott.com regarding your order.
Please note that you may be responsible for shipping and return delivery costs associated with an uncollected order.
CANCELLING AN ORDER
Because Happylott products are personalized and made according to your own design, orders can only be cancelled if production has not yet started.
If you wish to cancel your order, please contact us as soon as possible at:
If production has already started or your personalized gift has already been manufactured, the order can no longer be cancelled due to a change of mind.
For this reason, we strongly recommend checking all details carefully before completing your purchase.
RETURNS
Happylott creates personalized gifts specifically according to each customer's chosen design, title, and text.
Because personalized products are made specifically for you, we do not accept returns simply because you have changed your mind or no longer want the product.
Please make sure that all information and personalization details are correct before placing your order.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us at:
Please provide the following information:
- Order number
- Customer name
- Product name
- Clear photos of the damaged or incorrect item
- A brief description of the issue
Our customer service team will review your case and get back to you with an appropriate solution.
Please do not dispose of or alter the item before contacting us, as we may require additional information or photographs to assess the issue.
PERSONALIZED PRODUCTS
All Happylott personalized products are created according to the customer's selected design and submitted text.
For this reason:
- Personalized products cannot be returned due to a change of mind.
- Personalized products cannot be exchanged for a different design after production has started.
- Changes to your personalization can only be made if production has not yet started.
- Customers are responsible for checking spelling, names, dates, and other information before completing their order.
If you notice a mistake immediately after placing your order, contact us at contact@happylott.com as soon as possible. We will do our best to help if production has not yet started.
REFUNDS
If you are eligible for a refund, we will process the refund to your original payment method.
Once a refund has been approved and processed, the time it takes for the funds to appear in your account may vary depending on your bank, card provider, or payment method.
CUSTOMS, TAXES & IMPORT FEES
Orders shipped internationally may be subject to customs duties, import taxes, VAT, or other fees depending on the destination country.
These fees are determined by the destination country's authorities and may vary depending on factors such as the order value, destination, and local regulations.
Any applicable customs duties, import taxes, VAT, or other fees are the customer's responsibility.
Happylott does not control these charges and cannot guarantee whether or not they will apply to your order.
DELIVERY ISSUES
If your package appears to be delayed, please first check the tracking information provided by the shipping carrier.
If the tracking information has not been updated for an extended period or you believe there may be an issue with your delivery, contact us at:
We will do our best to assist you and help determine the next steps.
If tracking information confirms that a package has been delivered, but you believe you have not received it, please contact us so that we can review the situation.
CONTACT US
If you have any questions regarding shipping, returns, cancellations, refunds, or your order, please contact Happylott at:
We are always happy to help and will do our best to resolve any issue as quickly as possible.